IT Companies provide more than just equipment
There are many companies that supply IT products and related services, from telephony to ERP systems. IT companies have a special dynamic. Which also applies to large IT departments. Delivering only equipment is seldom the goal in the IT industry. Equipment is combined with advice and intellectual property rights in the form of licenses. The combination gives the client a valuable improvement for his company. And after achieving the desired return, often a service period will follow, in which by advice, functional management, upgrades and other work, efficiency is maintained and improved where possible.
Invantive Vision helps IT companies and IT Departments
Invantive Vision is a software solution for IT companies and IT departments. Obviously, the application Invantive Vision offers the ability to register project budgets and customer-specific call out charges on a job ticket. It does not matter if the registration process is based on for example ITIL, Prince2 or CMM. But Invantive Estate offers more to support your projects and services:
No job half done: for processes you can setup a workflow in the software. It does not matter if it is about solving a server breakdown via a work order or about implementing a change such as changing the general ledger key or about modifying the latest version of a software package and the delivery of the backport. For each process you can setup exactly what persons are allowed to do and you can make sure that you always know what activity is allocated to which person and what stage the activity has. For each IT project, customer or company wide.- No need to waste hours: when executing the processes you quickly and easily register which products are consumed or used, and how long it took. This can be done using the Microsoft Outlook calendar, but also via the web. The work order will display the correct hours and can possibly be send by e-mail to the user or to the IT contact of the client.
- What does this mention again? For each article you can add characteristics. For example, for a server you can register how many Mb of server memory is installed, for a printer how many pages it has printed and for an installation of Microsoft Exchange what is the license code and the password. You can register this information by product but also by serial number. And for each serial number, you can do multiple measurements over time. This data can be shared in a secure way. When completing a workflow, you can check and update the data if necessary. In this way you will know exactly which products are located with your customer! For example with printers with billing based on usage you know how much prints you can put on the invoice.
- Continue to communicate: on the outside of a piece of software or hardware you can not see how well it meets the requirements and desires. But your employees will have an opinion about that. They will collect items such as malfunctions or change requests. Also your client will help you with that. But then. Which change request is ready, which change requests will be completed next year? Invantive Vision helps you with meaningful reports, email and integration with social media to continue to communicate about the actual situation and the expectations for the future. Whether it is a 1-on-1 contact or thousands of units installed in the field.
- All data together provides insight: you can easily combine data from other systems within Invantive Vision. Whether it's about events originating from SNMP monitoring which start a workflow, or registration of counters, or amounts invoiced per customer up till now. Invantive Vision ensures that you can combine your data easily and that you keep control of the work of your company. Whether you are working with ITIL, Prince2, ASL or CMM.